🌙 Store Policies
Customer Care
General
Tilly’s Tonics is a small, handcrafted apothecary and oracle practice based in the UK.
All products are created in small batches using herbs, oils, and traditional correspondences. Variations in colour, texture, and finish are natural and part of the handmade process.
By purchasing from Tilly’s Tonics, you agree to the policies outlined below.
Product Use & Disclaimer
All apothecary items are sold as ritual, decorative, or aromatherapy goods unless clearly stated otherwise.
They are not intended to diagnose, treat, cure, or prevent any medical condition.
Please:
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Keep items away from children and pets
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Do not ingest products unless explicitly labelled as food-safe
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Discontinue use if irritation occurs
Always use common sense when working with candles, oils, and herbs.
Oracle Readings Policy
Readings are offered for personal insight, clarity, and reflection.
They are:
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Not a substitute for legal, medical, or financial advice
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Not guaranteed to predict outcomes
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Intended for personal growth and guidance
Clients must be 18 years or older.
Payment secures your session time.
Missed appointments without notice may not be refunded.
Pricing & Payments
All prices are listed in GBP (£).
Payment must be received in full before items are dispatched or services delivered.
Tilly’s Tonics reserves the right to adjust pricing at any time.
Cancellations (Readings)
Rescheduling requests must be made at least 24 hours before your appointment.
Cancellations made:
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With sufficient notice may be rescheduled
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Without notice may not be refunded
Returns & Refunds
Please refer to the Shipping & Returns page for full details.
Due to the handmade nature of products and time-based services, refunds are handled fairly but are not automatic.